I am trying to do my inital sync of Shopify to Tik Tok and I am getting this warning pictured. Can anyone clarify what this means? I have product already in my tik tok shop that I have sold many of and don’t want them deleted like they never existed with reviews and all. It doesn’t give much info on…

Hi, @kna1 ! Welcome to Shopify Community. Thank you for sharing your question with our network. At this time, you can only sync one Shopify store to one TikTok account through the TikTok Sales Channel . As per your attached screenshot, your TikTok appears to already be synced to products from a st…

I just accepted and let it delete my product I had added manually. Now I have the issue of all of my shopify items being disapproved because I didn’t have any weights on the items which I fixed now but it doesn’t tell me what is next. Will it automatically resubmit them? I can’t figure out if I need…

Thanks for following up with me, @kna1 ! Once a product is updated in Shopify, it automatically syncs back to the Tik Tok Sales Channel. Any updates made to products on Tik Tok will be overwritten by the data in Shopify - so make sure that changes are happening to your product through the Shopify A…

Hello Olivia i Have a question. i connected Shopify store to one TikTok account. I proceed to delete my shopify to reset my account. Now when i try reconnect, it gives me tik tok account is connected to another account. How do i fix that?

Thank you for reaching out, @Coreification ! To clarify, you set up a new Shopify account or you are seeing this error in your original Shopify account? I’m not sure if I understand the issue entirely, so I welcome you to share a screenshot with me of the exact error you are seeing. With that adde…

Hi Olivia! I’m having the same issue that Coreification is. Here are the steps to replicate. Navigate to the TikTok App/Channel from within Shopify. Successfully add TikTok business manager (ad account, pixel, data sharing) with no issues. Then, proceed to setup TikTok Shop. Login with …

Thanks for connecting with me, @robbietharp ! Thank you for providing all that context and helping me understand exactly what you are facing and at what point in the set up you experience this error. I spent quite a bit of time digging into this with our Marketplaces team and we had a thorough loo…

Hey did you ever get this sorted out? I am having the same issue. Nobody seems to know what the problem is.

Thanks for joining our thread, @ronnie173 ! Have you also created a support ticket through TikTok’s support portal? Have you received any insight there? Warm regards,

Getting a warning when trying to sync to Tik Tok Shop

Shopify Apps

ronnie173 November 29, 2023, 11:30pm 11

I don’t think it is on their side. But I’ll contact them.

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Getting a warning when trying to sync to Tik Tok Shop

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