Dear shopify team, what you are doing really raises ethical concerns, how do you look at your customers at. Let me tell my story, I’ve built a shopify one product store, product is mine so no copyright or anything could be taken. Started running adds, doing content etc. After 4 days ive finally received my first sale, few hours later - next sale etc. Went to sleep, and i woke up with email, that shopify store has been terminated, i instantly sent all documents etc, never got provided actual reason. Then waited for day, two, three now it have been 8 days. Ive lost some money, lost lots of time. All support is telling me “ that team will check my case asap” no info no feedback nothing. I can not send orders, since my product in some way is linked with website (like there are link w info page which will be used while using product etc). So I’m losing clients reputation, while shopify simply does not care. They told me that team doesn’t really work on weekends, but i managed to get banned on weekend. It seems weird as hell, that they dont give you like a few days to provide documents or sum, no warning no anything just complete ban. Please start informing, explaining stuff to your clients, empathy is also a thing, now ik that i cant count on you, I migrated from woo to this platform, because i thought that i will have to stress less, just create a web, and run - no plugin updates no maitenance works, not responsible for security etc, but i see that nothing is that nice.
Topic summary
A Shopify merchant’s store was abruptly terminated after receiving their first sales, approximately 4 days after launch. The seller offers a self-created board game product (similar to detective case file games), with no copyright issues.
Key Issues:
- Store banned without prior warning or clear explanation
- All required documents submitted immediately upon termination
- 8+ days waiting for resolution with no substantive feedback from support
- Unable to fulfill orders or maintain customer relationships during suspension
- Product functionality depends on website links, making the ban particularly disruptive
Merchant Concerns:
- Lack of grace period to provide documentation before termination
- Support team unavailable on weekends, despite bans occurring on weekends
- No transparency about review timeline or ban reasoning
- Financial and reputational losses accumulating
The merchant migrated from WooCommerce expecting less stress and maintenance, but now questions Shopify’s reliability and customer treatment. The case remains unresolved with only generic “team will check ASAP” responses from support.
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Im selling made board game. Like similar too detectiveforaday.com or unsolvedcase file, u can look it up.