HUMAN PERSON, I would like to speak to customer support. I have been charged over the past two years 55$ a month or 39$ USD for an account that does not exist. Nothing has been resolved I have filed complaints and talked to bots. There is no way to email so what can I do??
Someone signed up, and someone entered your name, card, and billing address. What can you do about it?
Ummm turn off your card? Get a new one? Report it to your bank? At this stage, after 2 years of making payments, that’s all on you. No one is responsible for your finances but you.
Hi @Meagan_Mallough I’m so sorry you’ve experienced this.
This is most common when the charge is associated with a different Shopify store, email, or app subscription and not an active account of the holder.
Search all email accounts, including spam, for Shopify billing invoices for the past two years. Also attempt to recover password for any email aliases you may have used during signup. Check your bank statement descriptor to see if it’s Shopify Inc or a third party app subscription. If nothing turns up, the practical next step would be to file a recurring charge dispute with your bank as an unauthorized billling issue.