Getting Error Authorization failed Your UPI ID couldn't be authorized. Try again or add a different

Payments + Shipping & Fulfilment
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Topic summary

Topic: A merchant reports a payment failure where their UPI ID cannot be authorized during checkout, resulting in an authorization error.

Latest update: A Shopify support representative responded requesting clarification on whether this error has occurred previously and directed the merchant to contact Shopify Support via the secure help link for account-specific troubleshooting. Community members cannot access account details, so authentication through support is required to investigate and resolve the issue.

Decisions/Actions:

  • Merchant should contact Shopify Support using the provided link for authentication and deeper investigation.
  • Provide context on frequency/recurrence of the error when contacting support.

Status: Unresolved in-thread; resolution pending direct support review.

Notes:

  • No technical details, screenshots, or logs were shared in the thread.
  • Key open question: Is the error recurring or a one-off event?
Summarized with AI on December 23. AI used: gpt-5.
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Getting Error Authorization failed Your UPI ID couldn’t be authorized. Try again or add a different

1 Like
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Hi @THREADSOUL ,

Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request. To gather a bit more information, have you received this error previously?

When it comes to account specific inquiries like this, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated as we wouldn’t have access to any account details here through the Community. They will be able to take a closer look into that error and ensure it gets resolved.

Please let me know if you have any other questions.