My old bank account details have been updated and I needed to notify Shopify in order to receive payment. My bank gave me the details for the old account that Shopify requires but Shopify is saying they are the wrong bank details. I logged a ticket 10 days ago which was escalated and I have have heard nothing more. When I go to the original ticket and leave a reply to say I haven’t heard, no one comes back to me.
Hi @Bev-Willunga ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with updating your bank account details, to ensure this gets resolved.
As you are required to verify your old bank account information in order to make any edits and/or updates to your banking details, you will want to Contact Support directly. This will allow you to follow up with us on your open ticket, where we can confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible.
To share some insight, we’re unable to provide account-specific support via the Shopify Community. Due to this, you can follow up with us if you haven’t done so already, by heading over to our Support Page.
To connect with us, you can:
- Head over to our Contact Page.
- Log into your shop.
- Select the topic Starting a store.
- Scroll to the bottom of the page to view all available support options
To learn more about configuring your Shopify Payments, you can check out our Editing Bank Account Information document as it touches on this further.
Please let me know if you have any other questions or concerns.
I have already contacted SUPPORT around 10 days ago. They escalated the problem and I have heard nothing since. I have left another 4 messages as I have not been paid for the two sales that have come in and want to resolve the problem. NO ONE COMES BACK TO ME.
HERE IS THE TICKET can you pass it on for me as I have tried to but the ticket will not even open for me to add anything. This was sent to me on 11th AUG and nothing has happened since.
Bev
The above is of no help at all. I have given the bank details and no one has been in touch. NO ONE ANSWERS. It is now almost two weeks since my enquiry and various attempts to contact the support team. Obviously this is a generated response and of no help as it is identical to the previous reply.
Hi @Bev-Willunga ,
Thanks for the prompt response.
To confirm, have you followed up with us using the steps I mentioned above? As we wouldn’t have access to any account specific information, you will want to connect with us directly for an update on the status of your escalation.
If you have followed up with our advisor team and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure those details are updated.
To connect with us, you can:
- Head over to our Contact Page.
- Log into your shop.
- Select the topic Starting a store.
- Scroll to the bottom of the page to view all available support options
Please let me know if you have any other questions or concerns.