We’re in the same boat. That Paypal Express button at the beginning of the checkout process is both confussing and misleading my customers into making them think that we ONLY accept Paypal as a method of payment.
In the past month alone, we’ve had customers reach out saying that they have abandoned their cart because they refuse to use Paypal. I then need to explain the whole Shopify checkout process for them to understand.
Then… and THIS IS BIG!!! We’ve had customers click that Paypal Express button to only abandon their checkout process, but Paypal still authorizes the amount and refuse to release the hold for 21 days! And because the customer abandoned their cart, no information shows up in our Paypal account for us to revert anything. And guess who gets SH!T on because Shopify refuses to let us remove that freaking button… Us the merchant! Wake up Shopify!!! We’ve been with you for 10 years, but if the higher ups don’t care about us making them money… Maybe I’ll go to, lets say WooCommerce, and let them make money off of us.
How long will it take for Shopify, better yet Tobias, to get their head out of their “you-know-what”? This issue as been lingering in the forums for as long as we’ve been a merchant. Oh… and as of typing this… I’ve been on hold with Paypal for 3 hours 17 minutes to try and help MY customer. Which is more than what I can say about Shopify customer service.
If someone at Shopify wishes to reach out to us… You know how to reach us.