Hi @Imogen_1 I have raised this in the past several times with Shopify but they are either unwilling or unable to help and it is beyond frustrating but I am trying once again.
Every single order that is paid for via PayPal Express comes through with the incorrect billing details . This is NOT customer error. This did not happen when we had the ability to hide the Express option as the customer was required to complete the delivery section prior to selecting PayPal. This is a problem between PayPal and Shopify.
I have a gift delivery business so the delivery (recipient) and billing (sender) details are different to each other in every order but PayPal Express only sends through the delivery (recipient’s) details for both Delivery AND Billing.
This creates a mess of every other part of the order with all communication going out addressed to the wrong person (recipient) rather than the Sender (Billing) which in turn creates mild panic with the client who is then worried the recipient will receive billing details along with their gift. As we can’t change the billing details once the payment has gone through we are stuck with having to look like incompetent fools and have ended up with a customer database full of profiles with the incorrect name, address and phone number attached.
I don’t know why this is so hard to fix and seeing that the new one page checkout has been rolled out with the Express Options top and centre I don’t believe for a minute that it is actually being “worked on” and we will ever again have the option to hide these buttons but can Shopify at least consider working with PayPal to ensure we are being provided with the correct information we need to service our clients?