Hi there, @Gem3 . Thanks for taking the time to follow up on this thread.
I can definitely see how your case here is impacted by these express checkout options are visible in your checkout. You mentioned that you’ve spoken to folks at Shopify in the past about this issue with orders coming in through Express PayPal checkouts - what sort of information did they provide you?
I’m curious about the differences in the express checkout method vs. the other methods your customers use to checkout in your store. Is there an information collection steps that is missing that is causing the mix-up with the information? Do you use an app in your store that assists with making sure you have the information you need when orders come in through the alternative methods? I’m just curious to pinpoint what the difference may be here that’s causing the mix-up with the information.
I’m sure this has been suggested to you before, but turning off PayPal would remove that express PayPAl button, and in turn, stop this PayPal specific error from occurring. How many orders do you have coming in through PayPal? You can see an exact number by viewing your analytics (let me know if you need help with this) and then you can consider turning it off, or leaving it on, depending on the order volume that PayPal makes up for.
Your issue appears to be an accessory to the inability to hide these checkout options. If possible, follow up with me when you can letting me know what other folks from Shopify have mentioned to you when you’ve brought this up to them. I’d like to pass this feedback along to our team, but any additional context you can provide is appreciated.