Getting this Error at the time of updating the checkout

Shopify Apps

Topic summary

A user encountered an internal server error (status code 200, error code ā€œshopify errorā€) when attempting to update checkout. The error message includes a Request ID for support reference.

Response from Support:

  • This is an account-specific issue requiring direct contact with Shopify support
  • Community forum cannot access account information to troubleshoot

Steps to Contact Support:

  • Navigate to the Support Page (help.shopify.com/en/support/login)
  • Log into the shop
  • Select ā€˜Starting a storeā€™ topic
  • Scroll to bottom to view all available support options

Status: Unresolved - user directed to official support channels for investigation of the internal server error.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1

status_code: 200 error_code: shopify error error_description: INTERNAL_SERVER_ERROR: Internal error. Looks like something went wrong on our end. Request ID: cd1fb8fb-57ec-4c9f-8184-9c036fd23846 (include this in support requests).

1 Like
2

Hi @Gaurav39 ,

Thank you for reaching out to the Community! Iā€™m happy to provide some assistance with your online checkout, to ensure this gets resolved.

When it comes to account specific inquiries like this one, we encourage you to contact us directly. As we donā€™t have access to any account information through the Community, it will allow for our advisor team to take a closer look into the error and ensure it can be successfully resolved.

To contact us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic ā€˜Starting a storeā€™.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other concerns.