Does anyone have any ideas on how to get the dispatch info (carrier, parcel tracking number) to upload from shopify to tik tok shop automatically. Our warehouse dispatches an order, and our shopify dashboard is updated with the dispatch notification and the tracking number of the package however this does not subsequently upload automatically to TikTok shop. Is there any settings that I need to change in order to make this happen? Or do I need a third-party app?
there is a list of carriers that allowed by tiktok shop. make sure you are using one of them.
That’s not what they are asking. If we use seller shipping (which is easier for those of us who use 3rd party warehouse & shipping) our warehouse will update shipping info to shopify but it doesn’t sync tracking to Tik Tok and we have to manually update. The worse thing I am facing right now is that the order number in Tik Tok doesn’t match with Shopify order number so it’s super confusing. Hope someone can help or advise here.
We also use a 3rd party warehouse and shipping and have also run into this problem. There’s no way we can put man hours into manually updating tik tok shop orders with tracking info. There needs to be a solution for this.
Did you ever figure this out?
Did you ever figure this out? It would be really helpful if you could tell me what you did 
@truemonkeman Do you still need help with this? You should be able to use Shopify Flow for this by listening to an order being created/updated with a certain tag and then updating that order on TikTok with their API.
JonL9688 is right that the order number mismatch is the actual
blocker, and marcuswebexp’s Flow + TikTok API approach is the right
shape for the fix. One thing to plan for before you build it though.
The Flow will fail silently. When the order reference doesn’t match,
or the carrier isn’t on TikTok’s approved list, or the API call times
out, the run just doesn’t complete — and Shopify shows the order as
fulfilled either way. So you get exactly the situation you have now,
except you believe it’s solved.
Whatever you build, add the check alongside it: export your open
TikTok orders and your Shopify fulfilments once a day, and list any
order that’s fulfilled with tracking on the Shopify side but still
open on TikTok past ~24 hours. That list should be empty. When it
isn’t, you know within a day instead of when a customer asks.
With a third-party warehouse this matters more than usual, since
you’re two hops from the source and nobody in the chain owns the
write-back.