Does anyone have any ideas on how to get the dispatch info (carrier, parcel tracking number) to upload from shopify to tik tok shop automatically. Our warehouse dispatches an order, and our shopify dashboard is updated with the dispatch notification and the tracking number of the package however this does not subsequently upload automatically to TikTok shop. Is there any settings that I need to change in order to make this happen? Or do I need a third-party app?
Topic summary
Users are experiencing issues with tracking information not automatically syncing from Shopify to TikTok Shop when using third-party warehouses and seller shipping methods.
Core Problem:
- Warehouses update dispatch and tracking details in Shopify
- This information fails to automatically transfer to TikTok Shop
- Manual updates are required for each order
Additional Complications:
- Order numbers differ between TikTok Shop and Shopify, creating confusion
- Manual updating is not scalable for businesses with significant order volume
- One user notes TikTok Shop has a list of approved carriers, though this doesn’t address the sync issue
Potential Solution:
A user suggests using Shopify Flow to automate the process by listening for order creation/updates with specific tags, then pushing tracking data to TikTok via their API.
Status: The discussion remains largely unresolved, with multiple users seeking confirmation on whether anyone has successfully implemented a working solution.
there is a list of carriers that allowed by tiktok shop. make sure you are using one of them.
That’s not what they are asking. If we use seller shipping (which is easier for those of us who use 3rd party warehouse & shipping) our warehouse will update shipping info to shopify but it doesn’t sync tracking to Tik Tok and we have to manually update. The worse thing I am facing right now is that the order number in Tik Tok doesn’t match with Shopify order number so it’s super confusing. Hope someone can help or advise here.
1 Like
We also use a 3rd party warehouse and shipping and have also run into this problem. There’s no way we can put man hours into manually updating tik tok shop orders with tracking info. There needs to be a solution for this.
Did you ever figure this out?
Did you ever figure this out? It would be really helpful if you could tell me what you did 
@truemonkeman Do you still need help with this? You should be able to use Shopify Flow for this by listening to an order being created/updated with a certain tag and then updating that order on TikTok with their API.