Issue: A merchant cannot connect the domain Decorelab.com (purchased via Namecheap) to their Shopify store. Shopify shows the error “This domain is already linked to another Shopify store,” even though DNS records are set to CNAME: shops.myshopify.com and A record: 23.227.38.65. (CNAME and A record are DNS entries that point the domain to Shopify.)
Likely cause: The domain was previously used on a different Shopify store that has since closed or had its subscription expire, leaving the old linkage in place.
Recommended action: Contact Shopify Live Support through the Help Center, authenticate, and provide proof of domain ownership. Support can remove the prior association and connect the domain to the current store.
Status: No resolution within the thread. Next step is for the merchant to reach out to Shopify support to complete the domain reassignment.
I have a domain Decorelab.com purchased from namecheap.com and I want to use it as domain on my Shopify store, but I’m not being able to do so because whenever I try to connect it, it says “This domain is already linked to another Shopify store.” Even thoughI have changed the CNAME to shops.myshopify.com and the A-record to 23.227.38.65
How can I solve this so that my customers could be able to visit my store by this domain?
HI @PragyanK
Thank you for sharing those details! In this situation you will want to connect with our live support team to provide proof of domain ownership and they will assist you in connecting the domain to your store.
Usually what has happened in these situations is that a previous merchant was using the domain but they closed their store or the domain subscription expired. Rest assured our authenticated support channels can help get this sorted ASAP for you.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.