Hello, when an additional gift card amount is issue to the customer. At the top of the gift card email (in the subject and at the top of the body), the first amount is shown. Could that be changed to current balance instead of initial balance.
Now the issue is, the customer has already been issued x amount initially, then Y amount is then added, however only X amount is reflected at the top as well as in the subject. We would like to change it to current balance rather than initial balance.
We understand that when the customer clicks at the below “view store credit balance” he/she can see the full amount. However the way shopify shows also doesnt help. It shows “(x+y) left x” Amount (refer to image 2 for better understanding). You will understand that the customer feels that x amount if left out of x+y, but can you blame them ?.
Image - 1
Image - 2
