The customer pays for the order with a gift card, and since the cart value is higher than the gift card amount, they cover the difference with an online transfer. The status of such an order does not automatically change to “paid”; instead, the online payment must be manually recorded, and the order status must be updated to “paid.”
Is there an application that can automate this process?
Hi @nektarrr
This happens because Shopify treats gift card payments and other payment methods separately, requiring manual confirmation when multiple methods are used. Unfortunately, Shopify doesn’t natively automate this status update.
A possible solution is using Shopify Flow (if you’re on Shopify Plus) to create an automation that flags partially paid orders and updates the status once the remaining balance is paid.
If you’re looking for an app, check out Order Automator or Mechanic, which can trigger actions based on payment events
Hi @Promer-Aila ,
Thanks for your answer. Shopify Flow is a free app, so why do I need a Shopify Plus plan?
Do you know how to create such automation in Shopify Flow or where I can find instructions?