Gift Card Redemption on POS

Has anyone else had an issue redeeming gift cards on POS? I’ve had multiple transactions where a gift card was being used for a partial payment and the POS didn’t give us an option to chip/tap a credit card for the remaining balance. For cards it only gives manual entry as the option. There’s been a lot of changes with POS recently so I’m guessing this is just a glitch that fell through the cracks