I have Dawn Theme, I have several different dollar amounts AND several different designs. When purchased, it looks like the email doesnt send the correct variant to the customer or in the email.
First thing I’d do is to determine when the error happens –
either right variant is not selected during purchase or there is a problem with notification e-mail.
What was modified – your theme or notification template?
no all I did was add maybe 12 variants (different images for different cards) and it just doesnt show up correctly it shows the original gift card when purchased if that makes sense
Do I understand properly, that when gift card is purchased, it’s always the first variant?
Then I’d say something wrong with your theme, you should share a link to your store for troubleshooting.
You can see what variant was purchased in Admin, under Orders. If this matches the notification e-mail this confirms that the theme is the culprit.
An app, or a code edit could break the theme functionality.