If a gift recipient wants to exchange a gift that was purchased online and pay the difference for a more expensive item, is there a way to do so without the gift purchaser being notified?
Topic summary
Gift recipient wants to exchange an online purchase for a more expensive item and cover the price difference, without the original gift buyer being notified. The core need is an exchange workflow that lets the recipient initiate the swap, pay any additional amount, and suppress any email or order notifications to the purchaser.
Context: troubleshooting in a Shopify store; requester is asking whether this is possible and how to set it up (settings, process, or app).
Status: no responses or solutions provided; the question remains open.
Open points: whether Shopify supports this natively, what controls exist over notification recipients, and how to process additional payment during an exchange without involving the original buyer.