Gift Wrap product-Shipment confirmation issue

Shopify Discussion

Topic summary

Issue: Adding a “gift wrap” product causes customers to receive two automatic shipping confirmation emails—one for the gift wrap and one for the main order. Gift wrap is added via the UpCart Cart Drawer app; fulfillment uses X connector.

Proposed fix: Set the gift wrap as a non-physical product (uncheck “This is a physical product”) so it doesn’t trigger shipping/fulfillment notifications. Shopify documentation on selling services/digital products supports this approach.

Trade-offs to consider:

  • Shipping rates/rules won’t apply to the gift wrap line item.
  • It may be omitted from packing slips or pick lists, affecting warehouse workflows.

Outcome/status: No confirmed resolution from the original poster yet. One suggested workaround provided; implications need evaluation based on store logistics. Discussion remains open.

Summarized with AI on January 9. AI used: gpt-5.
1

Hi everyone,

I have a gift-wrapping option for my customers and for this, I created a new product called ¨gift wrap¨.

However, there’s a problem.

Whenever this option is added to a customer’s order, they receive two automatic shipping confirmation emails. One for the gift wrap product and the other one for the actual order.

I’m wondering if you know how I can fix this issue. I’d like my customers to receive only one email not two.

If it’s relevant, I made the gift-wrapping option available by using the app called UpCart Cart Drawer, and the fulfillment is done using X connector.

Thank you!

2

I think crudest is making a non-physical product, uncheck “This is a physical product” in that products admin ala a digital-goods product.

https://help.shopify.com/en/manual/products/digital-service-product/selling-services-or-digital-products#remove-shipping-for-a-digital-product

Or course that may mean other knock on effects to logistics like not having shipping rates or rules applied to the wrapping, getting left out of packing slips or pick lists, etc etc.