A customer has purchased a product from me and unfortunately I cant ship the item to the person. I was wondering how do I process a refund to this person? I have watched the youtube tutorials on how to do it but there must of been a shopify update as everything I see on my computer is completely different and I cant find the refund option.
Hey @Stephen2408 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! The process for refunding your customer will depend on which gateway has been used and the payment method. To refund a customer, you will need to navigate to the order that you would like to process the refund. You may see an option towards the top of the order to Refund your customer’s order.
Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. If you do not see this option, it would be best to get further assistance with refunding your customer. You can reach out to our live support to have a closer look into this with you. You can login to your online store using our Contact Us page as this will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak to a Support Advisor about the order.
Let me know if you have any questions.