GMC - Misrepresentation and Improving your website

Shopify Discussion
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Topic summary

A merchant is struggling with a Google Merchant Center (GMC) misrepresentation policy violation that has persisted despite multiple attempts to resolve it.

Actions taken:

  • Submitted 2 automatic review requests after attempting fixes
  • Contacted Google Shopping support, who advised website improvements
  • Made additional improvements and emailed the support team
  • Received the same generic response from support

Current situation:

  • The merchant cannot identify the specific issues causing the violation
  • Seeking community help to review their store (ecovira.shop) and pinpoint what needs fixing
  • No responses or solutions have been provided yet

The discussion remains unresolved with the merchant requesting assistance to identify the problematic elements preventing GMC approval.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello sir,

I am facing misrepresentation Policy violation. I tried to send request review 2 times automatically. I fixed all misrepresentation issues. Last time i contacted with shopping support. they recommend to me that I need to improve website. Also I improved and Emailed to support team. they replied same email.

Can you help me to find what I need to improve and fix the needed issues.

store link: https://ecovira.shop

Kinldy help me to find the errors then i will fix them.

2

Please help me, anyone?