Godaddy to Shopify Domain Transfer: Setup in Progress, Attention Needed

Shopify Discussion

Topic summary

Domain transfer from GoDaddy to Shopify shows “setup in progress” for ~10 days, then switches to “attention needed.” The domain no longer appears in GoDaddy.

Key clarification: After a successful transfer, the domain is managed in Shopify, so its absence from GoDaddy is expected.

Likely cause: Outstanding DNS configuration within Shopify. The errors reference records that need updating:

  • CAA record (controls which certificate authorities can issue SSL certificates)
  • CNAME record (alias record for hostnames)
  • Nameserver settings (which DNS service hosts the zone)

Recommended actions:

  • Open the domain’s DNS settings in Shopify Admin and follow the step-by-step instructions shown in the shared screenshots (images are central to the exact steps).
  • Use Shopify’s guide for transferring a third‑party domain for detailed setup.
  • If issues persist or steps are unclear, contact Shopify Support via the Help Center for direct assistance.

Status: Not yet resolved; next steps are to complete DNS updates within Shopify and seek support if needed.

Summarized with AI on January 2. AI used: gpt-5.
1

Hello Community,

I recently initiated a domain transfer from GoDaddy to Shopify on March 11th, I believe. Prior to the transfer, I updated the A and CNAME records in GoDaddy as required, verified the connecting domain, and then initiated my domain transfer. For about ten days, the transfer progress indicated “setup in progress,” but today I received an additional notification stating “attention needed.” I’m concerned because when I checked my GoDaddy account, my domain is no longer showing up.

I’ve attached two screenshot for reference. Can someone please advise me on what steps to take next? If possible, could you provide a step-by-step process to address this issue?

Thank you in advance for your assistance.

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bet2screenshot.jpg
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2

Hi, @Innate_Gems . Thank you for that context!

If you’ve transferred your domain to Shopify, your domain will now be managed within Shopify instead of GoDaddy. To resolve the errors you’re seeing you’ll need to open your domain’s DNS settings in Shopify and follow the steps outlined in the screenshot you shared (the steps referring to the settings for the CAA record, the CNAME record, and the nameserver record). This guide on transferring a third party domain to Shopify can help. If you have more questions, please reach out to our support team through the Help Center here so we can help further.