Good morning.I Need Assistance with my Store set up.Why is it that there is no one to speak to?

Store Feedback

Topic summary

A new merchant is struggling to set up their Shopify store and cannot find direct customer support contact information. They express frustration about the lack of accessible help and unresolved email communications.

Community Response:

  • A community member offers to assist directly through the forum
  • Provides guidance on two main paths: selling own products vs. dropshipping
  • Shares multiple resources including:
    • FAQ page for account setup
    • Product upload guide for own inventory
    • Step-by-step blog guide on starting an online store
    • Dropshipping-specific resources (Help Center guides, supplier articles, learning course)

Additional Context:

  • Another user notes that Shopify Customer Support may be slow to respond, suggesting the community forum as a more effective resource
  • The discussion remains open with the merchant yet to clarify their specific needs (own products vs. dropshipping)

Note: Some text in the original posts appears reversed/encoded, suggesting possible formatting issues in the source material.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1
  • Good morning.I’m finally ready to set my store up and I’m really lost because I can’t get any help. There is no contact number for Customer service nowhere to be found. I email still no resolve. Some please Help.

My email luxetressescollections@gmail.com

Thanks in advance

2 Likes
2

Hello [email removed]

Glad to see that you’re ready to really get started, I would be happy to help with that here.

From what you’re saying here, I understand you already have an account, - or are you still creating one?

Just in case, you can take a look at our FAQ page here to learn more.

Next, what are the products that you’re looking to sell? Are they your own products, or are you looking to source them from a supplier and do dropshipping?

If the products are your own, I have a full guide for you here on uploading products to get started with.

If you would like to dropship instead, we have an array of fantastic resources to help you get on track to starting your Dropshipping business, and below I will share some of my personal favourites:

Have a look through all of those depending on what you would like to do!

I have also included our Shopify Blog guide here on How to Start an Online Store - this is a great step by step guide that you can take your time with while you’re learning.

3

Hi,

Shopify Customer Support would be your last resort, as they are not very keen on helping & fast replies. Create a new post here with what issues you have & community will try to help you.

Good luck! :slightly_smiling_face: