Google and YouTube app - Manage product sync settings

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Topic summary

A user is attempting to configure the Google & YouTube app on Shopify but encounters an issue with product sync settings. They want to delegate product synchronization to a third-party app (Multifeeds) rather than using the built-in sync option.

Core Problem:

  • Unable to select the second option in the “Manage product sync settings” popup
  • A screenshot was shared showing the configuration interface
  • Products already exist in Google Merchant Center

Attempted Solutions:

  • Searched Google for answers without success
  • Adjusted various settings with no effect
  • Reviewed Google’s official support documentation on product syncing, but found no reference to third-party app integration

Current Status:

  • The issue remains unresolved
  • Another user reports experiencing the same problem
  • Google Support has been extremely slow to respond
  • The original poster was hoping someone had already addressed this issue to avoid contacting Google Support directly
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hi,

i’m trying to use the Google & YouTube app but i would like to delegate products sync to a third-party app (Multifeeds).

The problem is that i can’t select the second option of the “Manage product sync settings” popup of the Google & YouTube app.

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Googling nothing found. Tuning some options nothing change. Any idea?

Thanks in advatage.

1 Like
2

Hi,

i already have products into my merchants center and, if i follow the link “syncing your products”, i go to the page https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=11890588803309404982-NC : there isn’t any reference about sync with third-party app.

I was hoping someone had already addressed this issue so I wouldn’t have to contact Google support.

3

Hi, did you ever find a resolution to this? i am having the same problem. Support is being extremely slow to reply