Google domain connection failure

Shopify Discussion
1

I’ve registered a domain, built a site and waited four days for the domain connection to happen. Nothing. It just says “come back later”. Never a problem with squarespace. Can’t find any actual contacts for support.

2

Hello @williamslachlan

As I understand that you already have a shopify store and registered domain.

However, your domain URL does not load or connect yet.

This could be happen may be because of the following reason-:

  1. DNS Propagation Delay
  2. Incorrect DNS Settings
  3. Incorrect Shopify Configuration

To provide the exact reason for the issue, I will need to check the dns record added correctly or not.

You have to provide me with the domain name and hosting details, so that I can check and suggest to you an appropriate solution.

Thank you.

3

Hi, @williamslachlan .

Welcome to the Shopify Community.

When connecting your third-party domain to Shopify, were you able to follow the steps listed here?

Could you also share your domain here so we can look up the DNS settings to ensure they’re pointing to Shopify’s records?

Here are a few steps you can go over in the meantime:

  • Verify that the DNS records for your domain are correctly set up. Ensure that the A record and CNAME record is pointing to Shopify’s records.
  • Get in touch with your domain support team and inquire about any potential issues with the domain connection. They may be able to provide insights or assist you in resolving the problem.

I look forward to hearing back and learning more.

4

Hi Victoria,

I have told Shopify what the domain is, and I own it in Google domains. With other hosted solutions that’s enough, and the rest happens in the background.

The fields that are set out in the instructions do not exactly match what is available in Google domains.

Is there some way to contact support rather than posting here on a forum?

5

Thanks for following up here, @williamslachlan .

Through our community forum, we are unable to access account-specific information and would not have access to the domain you provided when communicating with support.

If you’d like to reconnect with our team, you can create a support request via the Shopify Help Center. I’ll share the steps below for better visibility.

  1. Log into your account via the Help Center.
  2. Select Online Store > Domains > Connect a third party domain from the topics provided.
  3. On the following page, scroll down to view our available support options.