Hey everyone I need your help with connecting my google domain to Shopify. I have follow the steps mentioned here https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains however, my domain is still not connected. When I click on connect automatically I follow the steps and I have a google validation messages saying that my domain is now connected to Shopify.
However, on Shopify there is nothing, my domain doesn’t show as pending for the connexion. The only domain available is the default Shopify domain that you’ve when you created your Shopify account. Also the button connect automatically is frozen and keep showing as « connecting ». It’s the second time I am trying to connect this domain and it’s not working. Also when I enter my domain name in the search bar it’s redirecting my to a Shopify page saying « Only one step left!
To finish setting up your new web address, go to your domain settings, click “Connect existing domain”, and enter: « my domain name » . But, as I said above when going in the setting the only domain showing up is the Shopify default domain.
I’d like to rule out the possibility of this being a browser related error.
To do so, can I get you to try the domain connection process on a different browser entirely? Other things you could try would be to clear your cache and make sure your current browser is up-to-date.
If the above steps didn’t help, I recommend reaching out to our live support through our Help Center and one of our Support Advisor can take a closer look for you.
Did you get a chance to try the troubleshooting steps above?
It can take domains 24-48 hours to propagate so you may have to wait it out, though after that time if the issue persists I would suggest getting in touch with a Support Advisor from our Help Center so they can take a closer look for you.
Hey Ren! I was able to follow the troubleshooting steps but still no luck. I purchased the domain yesterday afternoon. I will give it until tomorrow before reaching out to Support Advisor for help. Thank you for your timely response.
Please do reach out if your issue persists. If you encounter any error messages from that domain in your Shopify admin, that information will be useful for one of our support advisors to isolate any potential causes.
