Hi,
I just setup my google product feed and I am getting this error on all my products.
Error: Barcode isn’t valid (can’t contain letters).
I am using the GS1 barcodes I have purchased. Some of my barcodes for your reference.
‘754590184038’
‘754590184021’
Can some one please me fix this. Thanks in advance.
Hey, @aarthi !
That does seem odd. If you’ve bought the barcodes from a legitimate website like GS1, and the barcode you’ve shared look to be the correct length (8, 12, 13, or 14 digits in length) and format, they should be working for you. There is a barcode checker website here you can use, it will show you any registered barcodes you search for! I can’t seem to see the barcodes you’ve mentioned listed here yet. Can I ask if you’ve copied and pasted the barcodes directly from GS1?
Also, could you also confirm that you are not adding the commas - as in you are entering 7545901840384 and not ‘7545901840384’ in the barcode field of the product? the ’ ’ symbols would be seen as special characters, so if you’ve added these to the field as well they might be confusing Google!
Let me know about the barcodes GS1 list, and if there are ’ ’ symbols added!
Ava
Social Care | help.shopify.com
Hi @Ava , Thanks for your reply.
The barcode checker shows only the products that are in their database, not all barcodes unfortunately.
My barcodes are original and I have the ownership certificate too.
And regarding the format.
Thats how i received the barcodes within single quotes. And I have the barcode displayed on my product details pages and it displays the barcode only when I use it with the single quotes. So i thought that was the right format to use.
Yes, i received the barcodes like this ‘07545901840834’ with single quotes.
How do you use your barcodes for google feed?
My sample barcode ‘07545901840834’
Thanks
Thanks for responding here!
I would recommend trying to enter the barcodes into the fields without the quotation marks first to test if they are the issue here. For barcodes, there should be no special characters in that field - including the quotation marks. The barcodes you shown as examples have 14 digits, which leads me to believe they are GTIN-14 (Global Trade Item Number) digits. When you received the barcodes, was it specified if they were GTINs or UPCs? I ask because UPCs usually start with a 0!
Also, can I ask where you sourced your products? Merchants who do not have the GTIN (UPC, IBSN, or EAN) for their products must request it from the manufacturer, and would only purchase a barcode if they manufacture the product themselves. Are you creating these products yourself, or if you have sourced them from a manufacturer? Just so I can get some further context!
Let me know if the products get approved if you remove the quotations!
Ava
Social Care | help.shopify.com