Google Merchant Center Keeps Rejecting My Store

Shopify Discussion
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1

Hi - Google Merchant Center keeps rejecting my store!

I have made many changes and followed Google’s guide yet it keeps getting rejected as having “problems” which are unspecified.

Does anyone have any thoughts on this?

Store: https://www.pookiehome.com/

Message:

davidpookiehome_0-1691334757175.png
davidpookiehome_0-1691334757175.png674×590 35.6 KB

2

Hey @davidpookiehome

If you’ve addressed all potential issues, consider requesting a manual review from Google. Sometimes, automated systems can make errors, and a manual review can help resolve them.

A manual review request is when you ask Google to have a human reviewer assess your website or product listings after they’ve been disapproved by the automated system. This can be useful if you believe your site or listings comply with Google’s policies and the disapproval was in error.

Steps to Request a Manual Review:

  1. Log in to your Google Merchant Center account.
  2. Navigate to the “Diagnostics” tab. This section will show you all the errors and issues related to your account.
  3. Find the specific item or website issue that has been disapproved.
  4. Click on it, and there should be an option to “Request a review” or “Appeal”.
  5. Follow the on-screen instructions. You might be asked to provide additional information or context regarding the compliance of your website or product listings with Google’s policies.
  6. Submit the review request.

After submitting, it might take several days for Google to process your request. During this time, a human reviewer will assess the issues and determine whether the disapproval was accurate or not.

Helpful Links:

If you’re facing policy violations, you can use this form to appeal directly.

Remember, when requesting a manual review, it’s essential to be as detailed and clear as possible about why you believe the disapproval was in error. Providing clear evidence and explanations can increase the chances of a successful appeal.

3

When looking at your site, I can not see any issues for the store needs improvement.

Only the cart has a weird sentence: Your cart - Free Shipping in the U.S. and New Buyer Discount Taken at Checkout

That I usually don’t see on other sites.

However, while you may be flagged for website needs improvement, you also need to make sure you comply with all other requirements, such as the most common one which is misrepresentation.

Make sure all details on the websites are true and verifiable. Meaning if you address you list is your real business location, where you sit behind a computer and perform your day to day work.