Google Merchant Center Misrepresentation (GMCM)

Shopify Discussion

Topic summary

Google Merchant Center Misrepresentation (GMCM) flag on a Shopify fragrance store: every product is marked “Remove products that violate our policies, or request a manual review.” GMCM disappears if all products are removed; listing even one product triggers the violation.

The merchant sells authentic, non‑dropship male/female fragrances and states basic site requirements are met (refund policy, terms, SSL, shipping connected). Google indicates the issue was found via a manual check.

Merchant Center recommends best practices: clear business identity and policies, visible reviews/badges, professional design with SSL, complete business info in GMC, and matching product data/SEO across store and GMC. An attached Shopify screenshot is referenced but not detailed.

A respondent requested a product URL and shared a troubleshooting checklist; the merchant says it provided no new information. A manual review request to Google did not help.

No root cause or fix was identified. The discussion is unresolved, with the merchant considering ending their Shopify subscription and selling via marketplaces (eBay, Amazon). Open question: which specific trust or product data issue is triggering GMCM and how to remediate it.

Summarized with AI on January 11. AI used: gpt-5.
3

@EmmanuelFlossie

Thank you for reaching out. Your link has provided no new information, I have read it all before.

All my products have the following - “Remove products that violate our policies, or request a manual review,” To test, I listed only one item on my store, the aforementioned remains. I put all items into draft the Misrepresentation goes. I did request a manual review from Google, makes no difference.

It’s a great shame I paid Shopify an annual fee, money waste. I cannot wait for the annual paid subscription to end, I will shut up shop, it’s better to use third party platforms like ebay, Amazon to sell my items, I do not need Shopify. I cannot complain, Shopify has been an experience and I have learnt a heck of a lot.