can somebody help my website?
Topic summary
A user is struggling with a Google Merchant Center suspension due to misrepresentation issues that have persisted for a month despite multiple attempted fixes. They’re seeking help to identify what’s causing the suspension.
Key guidance provided:
- Avoid sharing website URLs publicly to prevent spam from service sellers
- Review comprehensive Google policy documentation and compare against website, business practices, and data feeds
- Check all merchant center guidelines, shopping ads policies, and website requirements
Common issues identified:
- Missing business details (name, address, email, phone, hours) in website footer across all pages
- Incomplete shipping and return policies in store quality settings
Current status:
- One user hired the advisor for personalized assistance
- Another user (auraliving.biz) received initial feedback and implemented footer business details
- Both cases remain unresolved and require thorough policy compliance review before requesting another Google review
1 Like
This has been going on for a month. I can give more detailed information if needed. I’m really hoping somebody can help me with this as I can’t figure out a solution.
Avoid sharing your website on the community, you will get spam from people trying to sell you something.
To resolve a suspension, you need to resolve any possible reason for a suspension, by checking the guides and policies below and comparing them against the website and business.
https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758
Emmanuel. Can I hire you to help me with this? I’ve tried every possible solution. I promise to you. I don’t know where I’m going wrong here.
Yes, happy to assist, feel free to reach out to me, details in the signature below, or pm me.
Hello, i also have my account suspended due to a misrepresentation issue. : “During the review you requested on Jan 28, 2025, Google found this still to be an issue. Before you request another review, make sure you meet the requirements.”
I have gone through the checklist and corrected everything i could. Could you please review my site also - www.auraliving.biz. Just need a second pair of eyes to review before i request for a Google review.
Also in the merchant center, i have setup the shipping and return policy, but in store quality settings , it still shows the policies as incomplete. Any help would be much appreciated.
As you shared your website URL, expect spam trying to sell you something.
As to your website, please note, checking everything is a big task, so that is not something I can do.
But for example add your business details in the footer of all pages.
The above is just an example, and you should check all the links above, and compare them against your website, business, data feed and google merchant center account.
Thank you very much for the response. You mentioned to add business details in the footer of all pages. It is present in the Contact Information link, which is present in the footer of all pages as far i could check. Should i
-
Create a separate link for business details or
-
Mention it along with the store name in the footer (my worry is that will become too long) ?
mention in the footer your business name, address, email, phone, business hours.
Done, Thank you !