Hey Everyone, I’ve had a nightmare of a time trying to get Google Shopping ads running for my Shopify site - https://sidekickcamera.com/ All of our products were approved in Google Merchant Center, but about one day after the start of our Google Shopping Ads campaign our GMC account was suspended …

Any more info on what the ‘misrepresentation’ was about - branding, country, etc? Cheers. WhiteWater Web

Thank you for your help! Here is what it says - Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store. Make sure your Merchant Ce…

I just check the branding area and uploaded all of our logos/colors. Thank you for the suggestion. After reading this new suspension I checked out the Domain section of Shopify and it says “Your domain has too many A records.” I went to our domain provider and deleted the extraneous A record. Could…

Yes, it certainly cannot hurt to have perfect DNS records/domain names, as associated with your Shopify store! Do you have a Google Search Console profile setup, as well as GA4 too?

There does not seem to be a business registerred under the name on the website for your business address. Make sure for example that you have a valid business. For example register with BBB and Google Business Profile. Missing availability status on the product landing page (in or out of stock) B…

Yes, we do have a Google Search Console profile set up! It looks like I haven’t set up GA4 for this yet, could that be impacting things?

Thank you for your detailed response! I will go through these right now and check out the link. Our landing pages do have an out of stock tag for any item that we don’t have available. Is there something more required than what we already have?

I recommend you show both the availability for in stock and out of stock. You can read the requirements here: About landing page requirements - Google Merchant Center Help

I wanted to provide a follow up to this in case there are any other sellers in a similar situation. Our GMC account was finally approved! It is unclear exactly what the issue was, but I think fixing the “Your Domain Has Too Many A Records” warning under Settings → Domains menu was helpful. I also h…

Google Merchant Center - "Website Needs Improvement" and "Misrepresentation".

Shopify Discussion

WhiteWater_Web November 8, 2023, 2:17am 4

For starters, check out the ‘branding’ area of your Google Merchant Centre.

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Google Merchant Center - "Website Needs Improvement" and "Misrepresentation".

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