Google Merchant Error - 'Unable to view store on desktop'

Shopify Discussion
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Topic summary

Users are encountering Google Merchant Center errors indicating products are “unable to view on desktop” and “unable to view on mobile,” despite URLs appearing correct.

Initial troubleshooting steps suggested:

  • Check robots.txt file and ensure it follows Google’s guidelines for Googlebot access
  • Test product pages across different IPs, browsers, and devices to identify potential issues
  • Wait 1-2 weeks for auto-resolution if only a few random products are affected

Reported solution:
One user found success by manually copying and pasting direct product URLs into Google Merchant Center for each affected item. This approach reportedly fixed over half of the problematic products.

Current status:
The issue appears ongoing for multiple users, with some experiencing errors for 3+ weeks. The manual URL re-submission method shows promise but requires individual product handling. The discussion remains open as additional users continue seeking solutions.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi! Can someone please help me with this. I keep getting this Google Merchant Centre Error - ‘Unable to view store on desktop’ and ‘Unable to view store on mobile’. But I can’t figure out how to fix the errors on my products because the URL’s look fine to me.

2

If these issues happen to a few random products, then it should autoresolve in a week or so.

If the number of issues increases every day, then there is an issue, and I would suggest first looking at the robots.txt file and make sure to follow: https://support.google.com/merchants/answer/14526475?hl=en

3

Hi!
Thanks for your response. I already looked at the Robots, txt file and
added the Googlebot fix as suggested on Google merchant centre. I have been
receiving these errors for about three weeks now.

4

if its the same products, consider checking with different ip’s, browsers, computers to see if you can find an issue.

5

Hi! Excuse the delay. I have gone through each product yesterday and today and individually re-loaded their URL’s onto Google merchant centre. Will see if that worked. Thanks!

6

Hi, I receive the same error. Did you solve it?

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7

Hi!
Copying and pasting the direct URL links into merchant center for each product seemed to have fixed more than half of the products that were not visible on mobile or desktop. Give it a try.

8

happening same with me, did you solved it?
also what’s the best way to contact you?