Hi! Excuse the delay. I have gone through each product yesterday and today and individually re-loaded their URL’s onto Google merchant centre. Will see if that worked. Thanks!
Topic summary
Users are encountering Google Merchant Center errors indicating products are “unable to view on desktop” and “unable to view on mobile,” despite URLs appearing correct.
Initial troubleshooting steps suggested:
- Check robots.txt file and ensure it follows Google’s guidelines for Googlebot access
- Test product pages across different IPs, browsers, and devices to identify potential issues
- Wait 1-2 weeks for auto-resolution if only a few random products are affected
Reported solution:
One user found success by manually copying and pasting direct product URLs into Google Merchant Center for each affected item. This approach reportedly fixed over half of the problematic products.
Current status:
The issue appears ongoing for multiple users, with some experiencing errors for 3+ weeks. The manual URL re-submission method shows promise but requires individual product handling. The discussion remains open as additional users continue seeking solutions.