Google merchant misrepresentation suspension bug?

Start a Business
,

Topic summary

A Google Merchant Center (GMC) account is suspended for misrepresentation, but the “Request Review” button is missing from the interface. The user completed identity verification on March 20th, after which all action buttons disappeared.

Key Issues:

  • No option to request a review for the misrepresentation suspension
  • Unable to address “online store improvement” issues until misrepresentation is resolved
  • GMC support contact attempts (10+) only yield automated AI responses

Possible Explanations:

  • Account may be in a cooldown period (typically 7 days, then 14 days, then longer between review requests)
  • Limited number of review requests are allowed; exceeding this results in permanent ban
  • Without prior review request history, a permanent ban is possible

Recommended Actions:

  • Thoroughly review all GMC policies and suspension guidelines before requesting review
  • Ensure all potential violation issues are resolved simultaneously
  • Verify account status isn’t permanently banned

Status: Unresolved - user seeking clarification on cooldown timing and next steps.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I’m having some issues with my GMC suspension. I think I’ve fixed everything, but there’s just no button to request a review. I’ve never submitted a request before. The only thing i have done was identity verification (I never received an email or anything like that that it worked). I previously tried to fix the online store improvement, but it says I need to fix misrepresentation first. I’ve tried contacting GMC support about 10 times, but I always get the same useless AI response. Does anyone here have any idea what I should do?

Screenshot 2025-04-01 153651.jpg
Screenshot 2025-04-01 153651.jpg1190×921 114 KB

2

thats how i tried to contact the gmc support multiple times..

3

is there a tab, where i can check the identify verification? My verification was on 20th March. After that all the buttons disappeared until today like in the screenshot

4

It could be that you are in a cooldown period, usually it is 7 days, then 14, then longer.

You do have a very limited amount of reviews you can request, if you have requested too many times, you are banned forever, so double check that you have resolved all potential suspension reasons from the get go, don’t do just a few things.

Follow the guides and policies below:

https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

5

But when does the cooldown start? i have never done a request for misrepentation because it is just not possilble. Should i try again a request for the onlineshop improvement?

6

The cooldown starts after you have requested a review. If you have never requested a review, then it’s possible you have a permanent ban. As I don’t know your account history, I can not give you accurate feedback.

I don’t know how or what you mean by request for the onlineshop improvement. Does not seem to be related to requesting a review for suspensions.