Hello everyone,
I’m really going crazy no matter what I do. I am getting error Google Merchant Suspension - Misrepresentation. I’m reviewing the articles. I can’t figure out where the problem is.
My company was officially established in England. I enter the address in the official documents to Google and to my site.
My website: www.lokkals.com
I need for your help.
Best regards.
Make sure your company name matches your website brand.
Thank you for your answer. However, Lokkals is a trading name of Nowshopfun LTD. Isn’t it ridiculous that the company name should be the same as the brand name?
I can’t change that because my company’s name is different and my brand’s name is naturally different.
Contact Google. I had similar suspensions a few times. The first time was the representation (I literally just had to add the LLC at the end to match the name). Second time was because an image of one of my products was flagged as encouraging guns and violence (it was literally a skull pin, so whatever system was flagging the image was incorrect).
Once you get some human eyes on these things they’re resolved fairly quickly. I think the second one took the most time (3 business days).
Thank you. Is there any easy way to contact Google. When I write them on Google Merchant Center, They send ready answers.
If I remember correctly, when I tried to log back into my suspended account there was a link to appeal the suspension (This was for the issue with the image).
The other option would be to go to support.google.com and dig around. You have to search for your issue and at the bottom of the solution there should be a link to a form qto contact them for additional help. This may have changed since the last time I tried it, but I remember really having to dig around to find some form of “Contact Us”