Google reCaptcha - correct answer, showing your answer wasn't correct

Something recently happened (no changes to backend code) where submission of the contact form looks ok, but then they are presented with a Challenge reCaptcha. Regardless of getting the images selected correctly on multiple browsers, the customer is always presented with ‘Your answer wasn’t correct, please try again.’ I had to disable this on the Shopify backend to allow the form to present.

Any suggestion on this error?

Thanks much

Patrick

1 Like

hello, i am facing the same problem .

how were you able to solve the problem could you please help.

I have the same problem too

after I submit, it said my answer is wrong