Google search result is displaying incorrect shipping information

Shopify Discussion

Topic summary

Problem: Google search listing for the merchant’s site shows incorrect shipping information; they want it removed.

Likely cause: Google hasn’t recrawled/reindexed the site since changes were made, so outdated data remains in the search snippet.

Suggested steps:

  • Verify the site in Google Search Console (GSC) and request reindexing of affected pages. GSC helps manage how a site appears in Google Search.
  • Use the URL Inspection tool to submit recrawl requests and monitor progress; review the Index Status Report.
  • If the site has many pages, submit an XML sitemap to improve discovery and recrawl coverage.
  • Expect delays: recrawling can take days to weeks.
  • A tutorial video link was provided to guide verification in GSC.

Outcome/status: No confirmed fix yet. The thread offers troubleshooting actions; resolution depends on Google recrawling and updating the search listing. A screenshot illustrates the incorrect snippet; no site-side errors were identified in the discussion.

Summarized with AI on January 17. AI used: gpt-5.
1

When I view my site listing from google search, it displays shipping information that is incorrect. How do I remove the information?

Kedi_0-1695327289744.png

1 Like
2

Hello Kedi,

Thanks for reaching out to the community!

Sometimes, Google miss to update the changes on your website; thus, these changes are not displayed on the results page either. It is likely that Google hasn’t recrawled or reindexed your website after the changes.

I would advise you to submit your site to the Google Search Console and request a re-index of the website.

Google Search Console allows you to manage your website’s presence and display on the Google search results.

Watch this YouTube video by Squarespace - https://youtu.be/qThnLOUPF44

(It is the step-by-step guide for How to verify your site with Google Search Console)

Once you have verified your site with Google Search Console, request it to recrawl all the pages of your website. The recrawling process can take a few days or even weeks, you can monitor the crawling process by using the ‘Index Status Report’ or the ‘URL Inspection Tool’.

If there are a number of pages on your website, you must submit the XML sitemap of your website.

Hope it helps!

Leesha

SEOKart