When customers use Google Pay (or other accelerated checkout options like Apple Pay, PayPal, Shop Pay), they bypass the standard checkout form entirely. The payment happens through Google’s interface, which allows autofill.
We are stuck with the issue over this, that the Japan orders return in Kanji, which we can’t process. Currently we are asking the customers to provide address in Romanji post purchase or translate it ourselves.
Has anyone else have had such an issue that they dealt with sucessfully?
This is a common issue, as accelerated checkouts use the customer’s saved wallet address, which for Japan is often in Kanji. You cannot force them to change this, but you can automate the translation.
Use Shopify Flow (if on Plus) or a custom app to create a workflow. When a new order from Japan comes in, the workflow can automatically send the Kanji address to a translation API and then save the translated address as an Order Note for your fulfillment team.
