GraphQL get an order by its ID randomly not return results

Retired Boards Appdev Customers Discounts And Orders
1

Hi,

Did you ever encounter a GraphQL issue where you queried an order by its ID, but Shopify returned an empty node? Even though the order was created over 10 minutes ago, attempting to retrieve it returned nothing.

This issue occurs only with some orders, as most return a successful response.

Here is an example of a query that works randomly.

<<<QUERY
  query {
    order(id: "gid://shopify/Order/{ID}") {
      name
    }
  }
QUERY
2

Hi Neemias,

When you query using a specific order ID, and the query returns empty, is it always returning empty or it is delayed in returning the expected order details? Are you also processing a high number of orders?

3

Hi Lian
Thanks for your replying

Yes, it always returns empty.
No, I’m not processing a high number of orders.

4

We have also encountered the same problem. Has it been resolved?

5

Are there any commonalities for the orders that are appearing with empty array nodes? eg: a specific sales channel, fulfilment method, etc

6

Unfortunately, we do not have access to the order from any other source, therefore is impossible to give you any commonalities.

7

The same problem. Before everything worked well, but now I’m getting null in an order entity. Has it been resolved?