Grayed out product page of different Shineon theme

Store Design

Topic summary

Users are experiencing grayed-out product pages when using ShineOn-integrated products on the Dawn theme. The affected pages display grayed text and images, with elements becoming unclickable, particularly on mobile devices (both Android/Chrome and iPhone/Safari).

Key Issues:

  • Product description sections appear disabled/grayed out
  • Problem isolated to ShineOn-fulfilled products only
  • Desktop functionality remains normal; mobile devices are primarily affected
  • Standard CSS fixes and theme customization options haven’t resolved the issue

Attempted Solutions:

  • Adjusting color/text settings in ShineOn app (no relevant controls found)
  • Converting images to JPEG format
  • Applying previously documented fixes (unsuccessful)

Current Status:
Multiple users report the same problem with no confirmed solution. One support member requested a product page URL for investigation, but the thread remains unresolved. Users express frustration after spending days troubleshooting without success.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Hello,

My product description page is grayed out. I’ve tried all the solution here but nothing seems to work. I’m using the dawn theme, but I think the problem is that my product page uses something different (Shineon) and I don’t see any fixes for this. Any help is appreciated. I’m sure I just need to use the correct .css file.

Example: https://lilasgiftshop.com/products/metal-core-magical-wand?variant=47185690853682

2

Hi @LShaw

Color text setting of your description belong to Shineon so you can try to change it from Shineon app

Screenshot 2023-11-07 at 11.10.24.png
Screenshot 2023-11-07 at 11.10.24.png1283×888 250 KB

3

There is no element that allows me to adjust in that way. I noticed that only my products that are being fulfilled by my Dsers account are experiencing this Grayed out product description. Any help is appreciated.

4

The images are grayed out too. Not so sure this is just a text color issue. It’s like something has disabled the Description section.

5

So what finally worked for you? I’m having SAME issues… gray product page and nothing is clickable. Cannot figure this out and it’s been 2 days wasted in frustration. Thanks! :slightly_smiling_face:

6

Hi @AmPat

Could you share your page URL so I can check?

7

Hello Dan. I am having the same issue - gray product ShineOn pages and nothing is clickable via mobile. Everything functions fine on the desktop. And there are no mobile issues on those home pages and on other prodcuts for both Android/Chrome and Iphone/Safari applications. It’s arrising on the ShineOn Product pages on both mobiles. Any advise would be very helpful. (I even reverted all images to JPEG as well.) Thank you.