Grey Background around image with text/slideshow containers

Shopify Discussion

Topic summary

A user encountered a grey background appearing around image-with-text and slideshow-with-text containers, but only when viewing their Shopify site in Chrome.

Issue Details:

  • Problem was browser-specific (Chrome only)
  • Affected multiple container types on the site
  • Appeared suddenly without apparent cause

Resolution:

  • GemPages Support Team initially couldn’t reproduce the issue
  • Provided a code fix involving editing the theme’s liquid.theme file
  • Solution required pasting specific markup code before the </head> tag

Outcome:

  • The provided fix successfully resolved the grey background issue
  • User confirmed the solution worked and expressed satisfaction
  • User mentioned having another related issue they plan to submit separately
Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m suddenly seeing a grey background around my image with text containers and slideshow with text containers only when I view the site on Chrome.

Can anyone please help me understand why this is occurring? How can I fix it?

site URL : www.onekindbox.com.au

Thank you.

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Screen Shot 2023-02-14 at 2.59.01 pm.png
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2

Hello @OKBOX ,

It’s the GemPages Support Team and we are glad to assist you today!

I have checked your website in Chrome but I couldn’t find the issue that you mention

GemPages_0-1676348491652.png
GemPages_0-1676348491652.png1914×965 217 KB

It’s maybe relate to the settings of your browser.

I would like to give you the recommendation to support you so kindly follow the steps below:

  1. Go to Online Store > Theme > Edit code of your current theme

GemPages_1-1676348940626.png
GemPages_1-1676348940626.png1857×907 102 KB

  1. Open your theme.liquid theme file

  2. Paste the below code before

Let us know how it works for you.

Best regards,
GemPages Support Team

3

Hi GemPages Support,

Your fix has sorted it out for me. Thanks heaps :slightly_smiling_face:

I do have another issue that came up alongside this sudden appearance of
the grey coloured background.

I will submit my request shortly.

Appreciate you helping me.

Sanchia.

1 Like
4

Hi @OKBOX ,

I am glad that my solution is helpful to you.

Best regards,
GemPages Support Team

1 Like