Growave Loyalty Scheme Not Loading on Chrome but Fine on Firefox

Technical Q&A
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Topic summary

Growave loyalty widgets and age verification pop-up are not loading on Chrome, Edge, and Samsung browsers, while they function on Firefox and iOS. The store link is provided (vapeshopbirmingham.co.uk).

Recent development: The issue began recently after a period of normal operation. The app vendor has been contacted repeatedly over the last 9 days and is replying that their developers are working on it.

Impact: Customers cannot see the age gate, wishlist, or rewards widgets on affected browsers. The store is manually converting points and, as a temporary workaround, asking customers to use Firefox.

Actions taken: Reached out to Growave support; awaiting a fix. No technical changes or code snippets are shared in the thread.

Open questions: No identified root cause or timeline for resolution from Growave. The poster is seeking community experiences or solutions.

Status: Unresolved and ongoing; no decisions or fixes confirmed yet.

Summarized with AI on January 14. AI used: gpt-5.
1

Hi Guys

I have had growave installed on our store for some time but recently it has stopped showing on Chrome browser and edge and Samsung Browsers.

It only seems to be functioning on Firefox or iOS

I reached out to growave around 9 days ago but they are just responding with developers are working on it pretty much every time I have emailed and it is getting to the point where we are manually converting points etc for customers or asking them to install Firefox! Not good really.

If anyone has had a similar issue and can help please let me know.

There should be a age verification notice pop up which doesn’t show on chrome etc and wish list and rewards widgets which do not show