Had to shut down shopify store due to hack

Technical Q&A
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Topic summary

A Shopify store owner discovered their site was compromised when customers searching for their store on Google were redirected to a fraudulent catalog page instead of their legitimate products.

Current Status:

  • Store has been shut down as a precautionary measure
  • The hijacked page displays a phone number linked to a suspicious Facebook account

Actions Taken:

  • Reported the fraudulent Facebook profile to the platform
  • The associated Facebook account appears to be fake/scam-related

Seeking Help:
The owner is requesting assistance on how to resolve this security breach and restore their legitimate store presence in search results. This appears to be a case of SEO hijacking or domain spoofing affecting their online visibility.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

Hello I would like some help please!

I’ve recently had to shut down my Shopify website as I have noticed when customers google my page they are taken to a different catalogue page rather than my products. It’s very frustrating!
The phone number on the website that’s taken over my page links to this facebook account,FYI the phone number on the website that’s taken over yours links to this facebook account, which seems to be a scam / fake too.
https://www.facebook.com/profile.php?id=100076385355798 which seems to be a scam / fake too.
I have reported this to Facebook, but

I have no idea how to get rid of this, please help!