Hamburger/side menu is not working on mobile

Topic summary

A user reports that the hamburger/side menu is not functioning correctly on mobile devices when using the Ella theme for Shopify. An attached screenshot illustrates the issue.

Key Details:

  • The problem appears to be iOS-specific, not affecting Android devices
  • Initial suggestion was to contact theme support, but the user needed an immediate code-based fix due to upcoming ad campaigns

Resolution:

  • The original poster resolved the issue by using the Section Store app to purchase and import a replacement header menu
  • Another user experiencing the same problem is attempting the same solution

Additional Concerns:

  • A later comment suggests this may be part of a broader issue affecting multiple interactive elements (search button, product page buttons, wishlist functionality), though this remains unconfirmed
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

I’m using the ella theme, and the hamburger/side bar menu is not working properly on mobile.

Hello @luclinse ,

As I know this issue is only in IOS and not in android

I think you need to submit a ticket to theme support.

Thanks

Hi @Guleria thanks for your reply, i was looking for a way to fix this in code.

The shop is about to run lots of ads so i need to fix this asap.

Hello @luclinse ,

I hope now the issue is fixed with the theme support but if still not and you need help contact me for services

You can find the email in the signature below.

Thanks

Hi,

how did you solve this?

i have the same problem :disappointed_face:

Hi,

i downloaded the app section store and I bought and imported a header menu from there for my theme.

Thak you for the fast reply.
I am trying to do the same now

“That’s not the only issue, right?

The search button is probably not working either.

“Aren’t the buttons on the product page also not working properly? And the wishlist button isn’t working either, right?”