Core issue: Users report problems using the Minta app to publish videos, particularly around TikTok and Instagram posting.
Report 1: A user says none of their Minta-generated TikTok videos would post due to music copyright issues. They deleted the app and requested a $249 refund shortly after being charged, but say Minta ignored them until Shopify was contacted 10 days later and is still refusing a refund. Minta’s suggested workaround: mute the original track and add music within TikTok. The user questions the value versus creating videos directly in Canva.
Report 2: Another user says they can use TikTok but posts won’t go through to Instagram, calling the app frustrating.
Outcome/Status: No resolution. One refund request reportedly denied; suggested workaround shifts editing to TikTok. Open questions remain about reliable posting to TikTok and Instagram via Minta.
I subscribed to Minta and none of the tiktok videos would post because of music copyright issues. So I deleted the app and asked for a refund of my $249.00 just days after the charge.
They ignored me until I contacted shopify 10 days later and are still refusing to refund me.
Their answer is to add music myself in the tiktok app and mute the original music.
If I wanted to do this, I would just make the videos in Canva myself right?
So…has anyone been able to use this app on Tiktok?
I have been able to pay in tik tok but it won’t post for my Instagram. This app is frustrating