Has anyone else been scammed by myluxcart.com?

Retail & Point of Sale

Topic summary

A customer ordered smart cupping therapy cups from myluxcart.com but received an incorrect product (bathroom brush). Despite filing a complaint about the wrong delivery, the merchant has not taken back the order or refunded the payment.

Shopify’s Response:

  • Clarified that Shopify is a platform used by merchants and cannot intervene in individual order operations
  • Directed the customer to contact myluxcart.com directly for refund resolution
  • Suggested filing a Report An Issue Form for further investigation
  • Recommended contacting the customer’s bank if the merchant remains unresponsive

Status: Unresolved - customer awaiting refund or product exchange from the merchant.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

I have ordered smart cupping from one of your partner myluxcart.com it’s been they delivered the package of some bathroom brush I complaint for wrong product delivery they have taken back the order not even refunded the money not the product.

2

Hi @Abdul8588 ,

Thank you for reaching out to the Community.

I definitely understand where you’re coming from regarding your order and would be happy to share some insight on how we can help.

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. We do however, encourage you to check out our Order FAQ Page for more information on how to handle your order.

In the case you received the wrong product, we encourage you to connect with the shop directly to request a refund. They will be able to share more information with you and answer any other questions that you may have.

If you have reached out to the shop but didn’t receive a response, we recommend contacting your bank for steps on how to proceed. They will be able to share more information with you on how to retrieve those funds.

Additionally, if you believe the stores you purchased from are using Shopify as a platform, you can fill out our Report An Issue Form for further investigation. It’s important to note however, that Shopify is a platform used by many merchants to sell both online and in person, and would not have access to their day-to-day operations or orders.

Please let me know if you have any other concerns.