Has anyone else experienced a frozen store due to a 3rd party issue?

Shopify Discussion

Topic summary

A merchant reports their Shopify store was frozen due to a third-party issue after paying for service for a full year. They characterize this as fraudulent behavior.

Current Status:

  • The complaint lacks specific details about the nature of the third-party issue or what led to the store freeze
  • Another participant notes that without more information, it’s difficult to offer meaningful advice or assess the situation
  • The discussion remains unresolved with no clear explanation of the circumstances or next steps
Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

Don’t be fooled. Rip Off merchants. Took my money for a whole year and have now frozen my store due to a 3rd party issue. This is fraud #shopify

2

Without any specifics, it’s hard to provide any advice for you (or for this post to serve as a warning to other merchants for 'what not to do).

-Stephen