If my reserve expired 10 days ago. Why haven’t I received my funds in my bank account?
Topic summary
A merchant reports that Shopify placed a 120-day hold on funds from a new store that was generating $500-$1,500 daily. Despite fulfilling all orders without chargebacks, the funds were not released on the scheduled October 12th date.
Key Issues:
- The merchant received conflicting information from support, with no clear timeline for fund release
- Risk team sent notification that Shopify Payments can no longer be used
- The original poster mentions needing funds for a family medical emergency
Community Response:
- Multiple users report experiencing identical situations with withheld funds
- Common pattern: reserves expire but funds remain unreleased
- Support provides vague responses and repeated delays (“2 more days” cycle)
- Promised account specialist emails never arrive
Status: The thread remains unresolved, with several follow-up commenters asking if the original poster ever received their payout. No confirmation of fund release has been provided.