Has anyone else faced this?- Shopify hasnt payed me out yet

Shopify Discussion

Topic summary

Merchant reports Shopify has withheld their payouts for nearly a year with no clear explanation or timeline.

Timeline & interactions:

  • Monthly follow-ups to customer service have yielded repeated, vague responses.
  • To maintain access to support, the merchant has continued paying subscription fees.

Impact:

  • “Hundreds of dollars” in subscription fees paid over the year.
  • Unpaid funds remain unreleased, causing prolonged frustration.

Requested actions from Shopify:

  • A clear reason for the year-long withholding of funds.
  • Immediate release of all pending payouts.
  • Refund of subscription fees paid during the unresolved period.

Status & next steps:

  • No resolution or concrete action reported to date.
  • Merchant is prepared to escalate the issue if not promptly resolved.

Notes:

  • No images or attachments referenced.
  • Discussion remains open, seeking a swift response and resolution.
Summarized with AI on December 16. AI used: gpt-5.
1

Hello Shopify Community,

I am posting here out of sheer frustration after nearly a year of waiting for a resolution from Shopify regarding my unpaid funds. Despite multiple follow-ups with customer service every month, I have received the same vague responses each time, with no explanation or concrete action to resolve the issue.

To make matters worse, I have been paying hundreds of dollars in subscription fees during this time just so I can continue to access Shopify’s customer service. Yet, nothing has changed. My funds are still being withheld, and I have not been provided with a valid reason or timeline for payout.

This situation is completely unacceptable. I expect immediate action from Shopify, including:

  1. A clear explanation of why my funds have been withheld for nearly a year.
  2. Immediate release of all pending payouts.
  3. A refund of subscription fees that I have paid over the past year, considering the lack of resolution and the fact that I have been paying just to access your customer support.

I urge Shopify to take this matter seriously and provide a swift resolution. I am prepared to escalate this issue further if necessary.