Has anyone every shopped this merchant and received the goods they ordered? I placed an order on Tuesday, my card was charged but I never received an order confirmation. Tried contacting the merchant and none of their phone numbers work.
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Hey, @Sadlerkp Thanks for reaching out.
It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here.
I just fell into the same trap. Placed an order with this merchant and never received a order confirmation but they took my money and it cleared my bank. I’m going to lodge a complaint and go to my bank to make a claim. I tried calling them too but it’s as if there isn’t a business there at all. How did you report this and did you get any resolution?
Going through the same BS, ordered a large rug, a runner and a mat to go under rug (close to $600). Gave me 1 UPS tracking number for all 3 items (UPS never does 1 # for 3 sseperate items, I called) … the runner came through an amazon delivery… (which when I looked on line, all the items were less expensive if I would have bought through amazon, should have done!) the second delivery it said both the mat and big rug were delivered… only the mat was. I called and called, the voice mail said it wasnt accepting messages, no one ever answers. I have emailed 7x, with no response until they said there was miscommunications and now they are saying oh we will send a new tracking number. I dont even want the rug now and told them to start a return and refund my money. No reply… of course the website says you only have 15 days to return orders. I know for a fact its going to be an issue. Thank God I bought it w my amex, they will fight for me. Shopify, you need to kick them off your platform… they are going to give you a bad reputation.
These people “Joanna Home Decor” are crooks and should be kicked off platform
same… did you get it resolved by any chance?
It’s concerning when an order experience feels off, like in the case with Joanna Home Decor. If your card was charged but you didn’t receive an order confirmation, and their contact numbers are unreachable, it’s a red flag. First, check your spam or junk email for the confirmation, as sometimes it lands there. If nothing shows up, contact your bank or card provider immediately to dispute the charge and protect your funds. It’s also wise to look up reviews or forums for similar complaints about the merchant.