I just fell into the same trap. Placed an order with this merchant and never received a order confirmation but they took my money and it cleared my bank. I’m going to lodge a complaint and go to my bank to make a claim. I tried calling them too but it’s as if there isn’t a business there at all. How did you report this and did you get any resolution?
Topic summary
Multiple customers report problematic experiences with Joanna Home Decor, a merchant operating on the Shopify platform. Common issues include:
Payment & Communication Problems:
- Credit cards charged without order confirmations being sent
- All listed phone numbers non-functional
- Emails go unanswered (one user sent 7 messages with no response)
- Voicemail systems not accepting messages
Fulfillment Issues:
- One customer ordered ~$600 in rugs but received incomplete shipments
- Items arrived via Amazon delivery despite ordering through the merchant’s site
- Products were reportedly cheaper on Amazon than through this merchant
- Single UPS tracking numbers provided for multiple items (unusual practice)
Resolution Attempts:
- Return requests ignored despite 15-day return policy
- Customers pursuing chargebacks through banks and credit card companies
- Users calling for Shopify to remove the merchant from their platform
Status: Discussion remains open with no confirmed resolutions. A Shopify representative clarified they don’t manage individual merchant operations but provided a support FAQ link. Affected customers are advised to check spam folders and contact their financial institutions to dispute charges.