I am really sad. I am a newbie and just opened a Shopify online store yesterday. Today I was still adjusting the online template. Suddenly I received an email reminding me that my account was blocked because it violated Article 7 of the Acceptable Use Policy.
Topic summary
A new merchant’s Shopify account was terminated within 24 hours of opening, while still customizing their store template. The suspension was attributed to violating Article 7 of Shopify’s Acceptable Use Policy, which covers prohibited content or products.
Recommended next steps:
- Contact Shopify’s Trust & Safety team directly through the Help Center
- Provide a clear explanation of the situation and request a review
- Automated systems sometimes flag accounts incorrectly
Current status: The issue remains unresolved, with the merchant seeking guidance from the community. Similar cases have been successfully resolved by other new merchants after appealing to Shopify’s review process.
I’m sorry to hear that. It is frustrating to have your account blocked on launching. Shopify takes Acceptable Use Policy seriously, specifically Article 7, which pertains to prohibited content or products. In some cases, accounts are mistakenly flagged by automated systems. I think the best course of action here is to reply to the email you got directly from Shopify’s Trust & Safety team via the Help Center. Be as clear as possible in explaining your situation and ask for a review. If it was a misunderstanding, error or mistake, they may lift the suspension of the accounts after reviewing the case. Hang in there! plenty of new merchants have already have encountered and settled similar problems.